Perform callbacks upon customer request to understand customer concerns and provide the appropriate help.Review help center articles and flag anything that needs to be improved/changed/updated.Conduct necessary remote sessions with customers to extend help in resolving their concerns or gather additional information to help with the investigation.Partner with your regional Squad Leads to escalate any client or other internal concerns or issues and form a plan to resolve or hand off to another team member.Attend customer scheduled meetings on time.Respond to internal team’s technical inquiries and assist them in resolving technical issues.Perform first-level QA tasks by testing a potential “Customer Bug” with the aim of reproducing the issue using a test account.
Clearly and effectively communicate ideas to both customers and peers.
Time doctor jobs trial#
Time doctor jobs professional#
Respond to and Manage customer interactions through chat, email, and Zoom calls in a professional and timely manner.You may also be asked to join a client call for any necessary technical input.You will be required to be available 4PM - 3AM GMT +8 timezone. You will answer basic inquiries about our products, including Billing and Feature related requests, and act as a customer advocate for potential product feature enhancement based on their requirements.Īs a TSS, you will assist other team members within the company (Sales and CSMs) by responding to their technical inquiries and any help they may require to provide service to a customer they are in contact with. They will be continuously managing the conversation(s) while performing necessary technical investigation and troubleshooting until the reported issue is resolved. As a Technical Support Specialist, your primary task is to become a trusted advisor to Time Doctor customers by helping them overcome any technical barriers they may encounter before and while using our products, enabling them to achieve their business and team objectives.Ī Technical Support Specialist will respond to client interactions in the form of chats and emails in a timely manner. We’re looking to add a talented Technical Support Representative to help us accelerate the future of remote work. This is a full-time, 100% remote position that will allow you to work from anywhere. We offer unique benefits including paid sabbatical, work from anywhere, and most importantly the opportunity to be a leader in transitioning the world to remote work. We walk the talk and are leaders in asynchronous work. We are an established SaaS company passionate about enabling a “work from anywhere” world. Ultimately, you will work directly with patients while also working alongside other Physicians and Surgeons to address cardiovascular disorders.We are sorry, but this job listing has expired. This position is responsible for testing, diagnosing, and treating our patients as needed.Ĭardiologist responsibilities include working directly with patients to understand their needs and ordering and conducting tests on behalf of patients.
Time doctor jobs full#
We are looking for a Cardiologist to join our team and work with patients to provide a full range of cardiovascular services and treatments. Recording detailed notes of appointments with patients, including comments, tests and treatments prescribed, and test results Prescribing tests, treatments and surgery, when necessary Consulting with patients to understand their symptoms and health concerns
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